· I have made an order but never received an E-Mail.
You will receive an E-Mail when you place your order and another one when your order has dispatched. Check your spam filter, if that is not the case. Otherwise, feel free to contact us via E-Mail: firstname.lastname@example.org. Don’t forget to tell us your full name, so we can help you as fast as possible.
· How long is the delivery time?
24h-48h for Germany.
4-5 days for other countries.
Please wait the above times before contacting us about your package as we will not be able to contact the relevant postal service before these times.
· Is my delivery already on the way?
You will receive a Tracking-ID with your shipping confirmation which you can use to easily trace your order online.
· How can i return my product(s) to you?
You can return your product(s) to us within 14 days of purchase. Please take a look at our terms and conditions, § 5 for more information.